We want our customers to be happy with our service and products, so we take care of any request regarding returns, questions etc. quickly and easily.
You don't like one or more items and want to return them?
Send us an e-mail and return the item to us within 14 days of delivery. You bear the return shipping costs.
As soon as the parcel reaches us, we will refund the amount via the same payment method.
You don't like an item and want to exchange it?
No problem – send us an e-mail naming the item you would like us to reserve for you. As soon as the original order has arrived back with us (you cover the return shipping costs), we will send you the new item at our expense.
Your item has broken?
Send us an e-mail, no matter how long ago you made your purchase.
We really want to know what we can improve – it is the only way we can make our work and our products better.
In most cases we can repair or replace the product. We will send you a free return label for the return shipment.
"Right of withdrawal for consumers (any natural person who enters into a legal transaction for purposes that are predominantly outside their trade, business or profession)."
Withdrawal policy
Right of withdrawal
You have the right to withdraw from this contract within fourteen days without giving any reason.
The withdrawal period is fourteen days from the day on which you, or a third party other than the carrier designated by you, take or has taken physical possession of the last goods in the case of a sales contract.
To exercise your right of withdrawal, you must inform us,
of your decision to withdraw from this contract by means of a clear statement (e.g. a letter sent by post or an e-mail).
You may use the attached model withdrawal form for this purpose, but it is not obligatory.
To meet the withdrawal deadline, it is sufficient for you to send your communication concerning the exercise of the right of withdrawal before the withdrawal period has expired.
Effects of withdrawal
If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than fourteen days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.
You shall send back the goods or hand them over without undue delay and in any event not later than fourteen days from the day on which you communicate your withdrawal from this contract
to
The deadline is met if you send back the goods before the period of fourteen days has expired.
You will bear the direct cost of returning the goods.
You are only liable for any diminished value of the goods resulting from handling other than what is necessary to establish the nature, characteristics and functioning of the goods.
End of withdrawal policy
Model withdrawal form
(If you want to withdraw from the contract, please complete and return this form.)
– To Mabou GmbH, Leopoldstr. 154, 80804 Munich, Germany, e-mail: info@mabou-experience.com:
– I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods (*)/for the provision of the following service (*)
– Ordered on (*)/received on (*)
– Name of consumer(s)
– Address of consumer(s)
– Signature of consumer(s) (only if this form is notified on paper)
– Date
(*) Delete as appropriate.
Exclusion of liability
Claims for damages by the customer are excluded unless otherwise stated below. This also applies to the Provider's representatives and vicarious agents if the customer asserts claims for damages against them. Excluded from this are claims for damages by the customer arising from injury to life, body or health or from the breach of essential contractual obligations, the fulfilment of which is necessary to achieve the purpose of the contract. Nor does this apply to claims for damages following a grossly negligent or intentional breach of duty by the Provider or its legal representative or vicarious agent.
Prohibition of assignment and pledging
Claims or rights of the customer against the Provider may not be assigned or pledged without the Provider's consent, unless the customer has demonstrated a legitimate interest in the assignment or pledge.
Language, place of jurisdiction and applicable law
The contract is drawn up in German. The further performance of the contractual relationship takes place in German. The law of the Federal Republic of Germany applies exclusively. For consumers, this applies only insofar as it does not restrict any statutory provisions of the country in which the customer has their domicile or habitual residence. For disputes with customers who are not consumers, legal entities under public law or special funds under public law, the place of jurisdiction is the Provider's registered office.
Data protection
In connection with the initiation, conclusion, performance and reversal of a sales contract on the basis of these GTC, the Provider collects, stores and processes data. This is done within the framework of the statutory provisions. The Provider does not pass on any personal data of the customer to third parties unless it is legally obliged to do so or the customer has expressly consented in advance. If a third party is used for services in connection with the handling of processing operations, the provisions of the German Federal Data Protection Act (BDSG) are complied with. The data provided by the customer when placing the order is processed exclusively for contacting the customer within the scope of processing the contract and only for the purpose for which the customer provided the data. The data is passed on to the shipping company that delivers the goods as instructed only to the extent necessary. The payment data is passed on to the credit institution commissioned with the payment. Where the Provider is subject to retention periods under commercial or tax law, some data may be stored for up to ten years. During the visit to the Provider's online shop, anonymised data that does not allow and is not intended to allow any conclusions to be drawn about personal data, in particular IP address, date, time, browser type, operating system and pages visited, is logged. At the customer's request, personal data will be deleted, corrected or blocked within the framework of the statutory provisions. Information about all personal data of the customer is available free of charge. For questions and requests for deletion, correction or blocking of personal data as well as its collection, processing and use, the customer can contact the following address:
Severability clause
The invalidity of any provision of these GTC shall not affect the validity of the remaining provisions.
This English version is provided for convenience. In the event of any discrepancy, the German version shall prevail.
